❄️ London Refrigeration
Frequently Asked Questions (FAQ)
At London Refrigeration, we specialise in supplying, installing, and maintaining high‑performance commercial refrigeration systems for businesses across London and the UK. From walk‑in cold rooms and display fridges to industrial freezers and bespoke refrigeration solutions, our team supports restaurants, supermarkets, hospitality venues, laboratories, and all sectors that rely on reliable temperature‑controlled storage.
This FAQ page answers the most common questions we receive about our products, services, installation process, maintenance options, and technical support. If you need personalised advice, our expert team is always ready to help.
🧊 General Product Information
What types of commercial refrigeration equipment do you supply?
We supply a full range of commercial refrigeration systems, including upright fridges, under‑counter units, display chillers, walk‑in cold rooms, blast chillers, ice machines, freezer rooms, and bespoke refrigeration solutions tailored to your business needs.
Do you offer custom refrigeration systems?
Yes. We design and install custom‑built refrigeration units for businesses with unique space, capacity, or temperature requirements.
Which industries do you serve?
We work with restaurants, cafés, hotels, supermarkets, convenience stores, butchers, bakeries, laboratories, pharmaceutical facilities, and many other commercial sectors.
⚙️ Installation & Setup
Do you provide installation services?
Absolutely. Our certified engineers handle full installation, commissioning, and testing to ensure your refrigeration system operates at peak performance from day one.
How long does installation take?
Standard units can often be installed within a few hours. Larger systems, such as walk‑in cold rooms, may require one to two days depending on size and site conditions.
Can you replace an existing refrigeration unit?
Yes. We can remove your old equipment and install a new system with minimal disruption to your business operations.
🛠️ Maintenance & Servicing
Do you offer maintenance contracts?
Yes. We provide flexible maintenance plans to keep your commercial refrigeration equipment running efficiently and to reduce the risk of breakdowns.
How often should my refrigeration system be serviced?
We recommend professional servicing at least twice a year, though high‑usage environments may benefit from quarterly maintenance.
Do you offer emergency repair services?
Yes. We provide rapid-response emergency repairs across London to minimise downtime and protect your stock.
🧾 Warranty & Support
What warranty comes with your products?
Most of our commercial refrigeration units come with a manufacturer’s warranty, typically ranging from 1 to 3 years depending on the model.
What is covered under the warranty?
Warranty coverage usually includes parts and labour for manufacturing defects. Wear‑and‑tear or misuse is not covered.
How do I request a repair under warranty?
Simply contact our support team with your model number and proof of purchase, and we’ll arrange the next steps.
💼 Buying, Leasing & Finance
Do you offer leasing or rental options?
Yes. Occasionally, we provide flexible leasing and rental packages for businesses that prefer not to purchase equipment outright.
Can I finance my refrigeration equipment?
Finance options are available for selected products. Our team can guide you through the best solution for your budget.
Do you offer discounts for large orders?
Yes. We offer competitive pricing for bulk purchases and multi‑site installations.
🌡️ Energy Efficiency & Compliance
Are your refrigeration units energy‑efficient?
Many of our products feature energy‑efficient compressors, LED lighting, and eco‑friendly refrigerants to help reduce running costs.
Do your systems comply with UK and EU regulations?
Yes. All our equipment meets current UK/EU standards, including F‑Gas and environmental compliance.
How can I reduce energy consumption?
Regular servicing, correct temperature settings, and proper airflow around the unit can significantly reduce energy usage.
📦 Delivery & Lead Times
Do you deliver across the UK?
Yes. We offer fast delivery throughout London and nationwide shipping across the UK.
What are your lead times?
Standard units are often available for immediate delivery. Custom systems may require additional manufacturing time.
Do you offer installation on the same day as delivery?
Where possible, yes — especially for standard units. Larger installations may require scheduling.
🧯 Troubleshooting & Common Issues
Why is my fridge not cooling properly?
Common causes include blocked airflow, dirty condenser coils, or incorrect temperature settings. If the issue persists, our engineers can diagnose and repair it.
Why is my freezer icing up?
This may be due to door seal issues, frequent door openings, or humidity. Regular maintenance helps prevent icing.
What should I do if my unit is making unusual noises?
Unusual noises can indicate fan, motor, or compressor issues. Contact our support team for a professional inspection.
🧪 Temperature Control & Food Safety
What temperature should my commercial fridge or freezer be set to?
Most commercial fridges should be between 1°C and 5°C. Freezers typically operate at –18°C or below.
Do your systems support HACCP compliance?
Yes. Many of our units include digital temperature displays, alarms, and monitoring systems suitable for HACCP requirements.
🧩 Spare Parts & Accessories
Do you supply replacement parts?
Yes. We stock a wide range of genuine spare parts for most commercial refrigeration brands.
How quickly can parts be delivered?
Many parts are available for next‑day delivery across the UK.
🏢 For Contractors, Architects & Project Managers
Do you provide technical drawings or specifications?
Yes. We can supply CAD drawings, technical data sheets, and installation guides for all major products.
Can you support large commercial projects?
Absolutely. We regularly work with contractors on new builds, refurbishments, and multi‑site rollouts.
🌍 Sustainability & Refrigerants
What refrigerants do your systems use?
We supply units using modern, eco‑friendly refrigerants such as R290 and other low‑GWP alternatives.
Are your products F‑Gas compliant?
Yes. All systems meet current F‑Gas regulations and environmental standards.
🧑🔧 After‑Sales Support
How do I contact technical support?
You can reach our support team by phone or email for troubleshooting, repairs, or maintenance bookings.
Do you offer remote diagnostics?
For certain systems, yes — allowing faster fault detection and reduced downtime.